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Debtor FAQ’s

Will I still be able to get credit if my account has been listed as a default with a credit bureau?

This is out of our hands. When you apply for credit, the provider may perform a credit check on you to assist them in making a decision. If your debt has been paid in full this will be looked on more favourably, but won’t guarantee that credit will be approved.

How will my client’s credit rating be affected?

We need to be able to correctly identify you and establish that the account belongs to you. If your contact details are up to date, we are in the best position to contact you to discuss your situation and provide assistance.

Legal action has started on my account; can I still pay it off in instalments?

Please call us immediately to explain your situation and we will do all we can to help you set up a payment plan. Ultimately it needs to be acceptable to your creditor.

I can’t pay my debt in full. Can I pay by instalments?

Accounts ultimately need to be paid in full and it is our obligation to our client (the person you owe money to) to find a solution that is acceptable to them. If you can’t pay in full then we need to confirm your financial situation and agree to a payment plan that is acceptable to the person you owe the money to and which you can afford -This needs to be in writing.

How can I pay my account?

Electronic transactions are prevalent in this day and age and accordingly we accept payments by There are Credit card and EFT.

Will my default be listed on my credit history?

It will be if your creditor lists it as part of their credit policy or if the debt remains unpaid and a judgment is entered. Once a default is listed with a credit bureau it will remain there for five years. It will only be removed if the account was incorrectly listed in the first place.
Banks and financial institutions and some larger companies that extend credit use this information to determine whether to offer credit or not.

Client FAQ’s

What does it cost to use Paramount Collections?

Our fee is based on a sliding scale commission only and payable on successful collections only. That is a “Results Only Basis”. The commission charged depends on the debt values and age. We are able to consider a reduction in our fees for multiple listings. To discuss your particular needs call toll free 1300 600 555 to make an appointment for a FREE consultation.

How will my client’s credit rating be affected?

As our Debt Collection Agency we are able to list a default on the Debtor’s file with Equifax. This is a very valuable weapon in our armoury. If collection activity proceeds as far as Legal action and Judgment then the default will be listed with a credit reporting bureau. This will remain listed for a period of five years, even if the debt is paid. Ask us about our “Mercantile Listing” options.

What information do you need to load a debt?

The more information that you can provide about your customer and the debt the more timely and effective the recovery can be. As a minimum we would need a names, addresses , phone numbers and email addresses. A Invoice/statement of debt is also good for us to have on file.

What happens if you can’t find the debtor or they have moved?

Paramount Collections has its own, in house Skip Tracing team which uses various means to locate these debtors. We subscribe to the a number of databases that enhance our tracing activity. If the debtor is located then action continues.

Does Paramount Collections keep me informed of the status of the debts?

Yes, your dedicated account manager will keep you informed of the progress of your collections and contact you if we need a decision regarding the account, such as legal action or skip tracing, or to recommend changes to collection strategies. If you have opted for our online service, then you can access file notes on you debts at any time.

How do I arrange for Paramount Collections to collect debts?

You need to complete an Appointment of Agent. This is the legal form that enables us to collect debt on your behalf. You can find this under Our Client Info Portal > New Client Information.

What kind of debt does Paramount Collections collect?

We collect consumer and commercial debt for clients throughout Australia. We work with large corporate companies, government agencies, education facilities as well as small and medium businesses. Debt size varies from a few hundred dollars with no upper limit. Please phone on 1300 600 555 to see how we can help you.

What age should a debt be before listing it for collection?

The sooner you list a debt for recovery action the better. In most instances, we believe, if a Debtor hasn’t contacted you within your standard terms of trade whether it be 14 days or 30 days then they probably wont. The longer you leave it the more risk you have of competing with other Clients for their money.